Returns & Exchanges

We want you to be fully satisfied with your purchase from the official Newcastle United Store. If you are not happy with your order, you can return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring that any official club merchandise is unworn and in its original condition.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, affix it securely to your package, and drop it off at your nearest authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your replacement items within 7-10 business days.